What if my iPad will not turn on or will not charge?

Step 1: First, check that:

• The charger or adapter cables are completely plugged in, both to your iPad and the wall.

• The power outlet is working.

• The case is not interfering with ability to charge. 

• The charger is clean and not broken. 

Step 2: If the battery still will not charge, restart the device.

If the issue persists:

• For devices under warranty, contact Apple.

For devices not under warranty, submit a claim with AGI.