What should I do if I’m having trouble logging in?
On your computer, please follow the suggestions below:
- Clear the cache on your browser. Here's a helpful tutorial on how to do so.
- If you're unable to login after clearing the cache, ensure the browser you're using is updated.
- If you're unable to login after clearing the cache and updating your browser, check for extensions in your browser that may limit use. Temporarily disable the browser extensions if they limit use.
Alternatively, if you are having difficulties logging in, please select “forgot my password” on the login screen and follow the prompts.
What browser should I use for the best platform experience?
Please use Google Chrome or the most up-to-date version of any other standard browser.
Can I access the micro-credential platform on my smartphone?
Yes. Some areas of the platform have been optimized for mobile. For the best overall experience, please log in using a desktop or laptop computer.
What should I do if I encounter any type of technical difficulty?
If you encounter technical challenges, please submit the relevant information, including your submission ID if relevant, as a ticket in this help system.
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