What if my iPad does not connect to Wi-Fi on campus or at home?

Step 1: First, check that:

• The device Wi-Fi setting is turned on.

• The device is not in airplane mode.

• The internet filter is not causing an issue.

• The network or access point aren’t the issue by trying different ones.

• The internet is not down at the site.

Step 2: If the Wi-Fi still does not work, restart the device. 

Step 3: Contact district IT staff to determine if the internet is down or if the internet filter is the issue. 

If the issue persists:

• For devices under warranty, contact Apple.

For devices not under warranty, submit a claim with AGI.