Step 1: First, check that:
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The app/website does not have separate volume controls.
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The device is not connected wirelessly to another sound output.
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Nothing has been broken inside the headphone jack.
Step 2: If sound/volume still does not work, restart the device.
If the issue persists:
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For devices under warranty, contact the manufacturer.
For devices not under warranty, submit a claim with AGI.
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