What if my Samsung Chromebook does not connect to Wi-Fi on campus or at home?

Step 1: First, check that:

• The device Wi-Fi setting turned on.

• The device is not in airplane mode.

• The internet filter is not causing an issue.

• The network or access point aren’t the issue by trying different ones.

• The internet is not down at the site.

Step 2: 

If the Wi-Fi still does not work, restart the device. 

Step 3: Contact district IT staff if the internet is down or if the internet filter is the issue. 

If the issue persists:

• For devices under warranty, contact the manufacturer.

For devices not under warranty, submit a claim with ProCare.

Related to

• Chromebooks
• Wi-Fi
• Connectivity