Step 1: Determine whether this was accidental damage.
Step 2:
- If the damage is accidental, submit a AGI claim.
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If damage is not accidental, follow school district protocols for repair/replacement. If the device is replaced, notify VILS Technical Project Director (TPD) with the decommissioned Chromebook and/or SIM card information. Provide information for the new Chromebook to TPD.
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