Step 1: First, check that:
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The charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
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The power outlet is working.
Step 2: If the battery still will not charge, conduct a hard reset (Chromebook simulator). To do a hard reset, follow the steps below:
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Turn off your Chromebook.
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Press and hold Refresh
+ tap Power
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When your Chromebook starts up, release Refresh
If the issue persists:
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For devices under warranty, contact the manufacturer.
For devices not under warranty, submit a claim with AGI.
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