If you would like to track the status of your ticket - you can always create user account within our help portal.
1. From the Guide center select "Sign in" located in the top right hand corner of your screen.
2. On the login page there is a link that says: New to Digital Promise? Sign up. Select Sign up.
3. Enter your details (if you've submitted via email you will want to use the email address you sent from so that your account merges with your tickets!)
4. All set - head to your inbox and activate your account.