What payment types does the Digital Promise Micro-credential Platform accept?

Assessment fees can be paid for using any Visa, MasterCard, American Express, JCB, Discover, and Diners Club card type. The platform also accepts payment in the form of coupon codes, which may have been provided to you by your organization.

What service does the Digital Promise Micro-credential Platform use to process financial transactions?

Digital Promise uses Stripe to process and facilitate transactions. You can visit their website here: https://stripe.com

Stripe is a third-party payment solution that makes it possible for the Digital Promise Platform to accept credit card and debit card payment. It's secure and quick - you can process payments almost immediately.

Why do I have a charge on my card statement from Stripe, yet I am not a Stripe user?

Digital Promise uses Stripe to process transactions for micro-credential assessment fees. You do not have to be a Stripe user to take advantage of this service.

Where can I go to look up a charge on my credit card associated with the payment of a micro-credential assessment fee?

To look up a charge associated with the Micro-credential Platform, please visit this link and input the same card number used to pay for the assessment fee: https://support.stripe.com/charge-lookup

Can I request a refund if I am unsuccessful in my attempt to earn a micro-credential?

Refunds are not issued for denied micro-credential submissions. However, if you would like to pursue a refund for a different reason please reach out via the contact form here.

Is Stripe secure?

Yes. Stripe follows the most strict requirements for security in the industry. Learn more about Stripe’s security.

If I am having trouble using Stripe to process a payment, where can I go for support?

If you are having issues with our payments system, please reach via the contact form here.

Do I need to pay a fee on a resubmission if there was a fee on the original micro-credential?

Yes, if there was a fee associated with the original submission, there will be a fee for the resubmission. Each micro-credential is assessed by hand, so the fees associated help towards assessment bandwidth.

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